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Highlander was appointed to design, install, and commission a fully wired nurse call system at a care home in Strathaven. The care home needed a more reliable system to improve communication between residents and staff, enhance response times in emergencies, and ensure regulatory compliance. The project involved the complete re-cabling of the existing system, replacing outdated equipment with modern, wired technology that integrates seamlessly throughout the building.
The system was designed to provide coverage across the care home, including bedrooms, en-suite bathrooms, corridors, and communal areas.
Re-wiring existing infrastructure:
The care home’s outdated nurse call system required a complete overhaul, which included re-wiring the entire building. Highlander had to design and install new infrastructure while minimising disruptions to residents and maintaining care services.
Minimising disruption to residents:
Working in an occupied care home meant that careful planning was essential. Highlander coordinated installation schedules to avoid any disruption to daily routines, ensuring minimal interference with patient care.
Ensuring seamless integration of wired call points:
The system needed to integrate both bedside call buttons, pull cords in en-suite bathrooms, and corridor displays for staff communication. Ensuring the system worked flawlessly across all components and locations was critical for operational efficiency and resident safety.
Regulatory compliance:
The new nurse call system had to comply with relevant healthcare and safety regulations, including BS 5839-6:2019+A1:2020, and meet all necessary healthcare industry standards.
Comprehensive site survey & system design:
Highlander began with a detailed site survey to assess the care home’s layout, current infrastructure, and patient/staff requirements. The result was a full, wired nurse call system designed to provide complete coverage across the entire facility. The system included:
Pre-installation meetings and coordination:
Highlander worked closely with the client’s team, holding multiple meetings to align on the installation timeline and address any concerns regarding disruptions to daily operations. This collaborative approach helped ensure that the system was installed with minimal impact on care home operations.
Re-wiring and installation process
Highlander’s installation team replaced the old system with new, fire-resistant wiring throughout the building. The bedside call buttons and pull cords were connected to the central nurse call panel, while the corridor displays were wired into key areas to alert staff to incoming calls. Each component was tested for functionality as it was installed, ensuring reliable communication across all areas of the facility. The steps included:
System integration & commissioning:
The system was integrated and commissioned following the installation. The commissioning process involved extensive testing of the call points, displays, and communication system to ensure they functioned seamlessly. This included:
Training & handover
Highlander provided training sessions for the care home staff, focusing on how to operate the new system effectively. Staff were trained to understand how to interpret the data from the corridor displays and respond quickly to calls, especially in emergencies. A support plan was also set up for ongoing system maintenance, including:
Ongoing support: The care home now benefits from ongoing maintenance services to ensure the system remains operational, with access to 24/7 technical support for any issues that may arise.
Regulatory and safety compliance:
Maintaining compliance with safety standards was a critical concern, especially with the importance of timely response in emergency situations. Highlander adhered to BS 5839-6:2019+A1:2020 to ensure that the system met all necessary safety regulations and guidelines.
The installation of the full wired nurse call system at the Strathaven care home significantly improved communication and response times, ensuring that residents can easily request help at any time. The bedside call buttons, pull cords in en-suite bathrooms, and corridor displays now ensure that staff can quickly identify and respond to calls from residents, enhancing both safety and comfort.
By working closely with the care home’s management team, Highlander ensured that the installation was carried out with minimal disruption and in full compliance with all safety and regulatory standards. With ongoing maintenance and 24/7 support, the care home is equipped with a reliable, long-term solution that will provide peace of mind for residents, families, and staff for years to come.